Terms of Use

Version 1 · Effective date: 23 October 2026

Welcome to Eflatun. This text sets out the agreement between you and us when you use Eflatun. It may look long, but we have tried to write every clause plainly. If any part is unclear, write to destek@eflatun.ai and we will explain it.

1. Parties and scope

1.1. These terms are between EFLATUN YAPAY ZEKA YAZILIM VE BİLİŞİM SANAYİ TİCARET LİMİTED ŞİRKETİ ("Eflatun" or "we") and you, the person using Eflatun ("user" or "you"). Our company details: Yeşilyurt Mahallesi, Akdeniz Caddesi, Aslangil Çarşı Apt. No: 44, İç Kapı No: 1, Anamur / Mersin, Türkiye · MERSİS 0325138909800001 · Anamur Trade Registry No. 4041 · Registered e-mail (KEP) eflatunyapayzeka@hs01.kep.tr · destek@eflatun.ai · +90 850 532 15 06.

1.2. "Platform" means the website at eflatun.ai, the Eflatun mobile apps and all services connected to them.

1.3. The following documents form part of these terms and are binding on you: the AI Acceptable Use and Content Rights Policy, the Privacy Policy, the Cookie Policy and the Refund and Cancellation Policy. If you make a paid purchase from outside Türkiye, the sale is also governed by the Dodo Payments Buyer Terms (§5.6). Purchases made from Türkiye are governed by the Turkish versions of these documents, together with the Turkish Distance Service Sales Contract and Preliminary Information Form.

1.4. By registering for or using the Platform, you accept these terms. If you do not accept them, please do not use the Platform.

2. The service

2.1. Eflatun is a platform that helps you create and edit text, images, video, audio and 3D content with artificial intelligence. You write a request or upload a file; Eflatun produces a result for you using AI models.

2.2. AI outputs are probabilistic. The same request can give different results twice; a result may be wrong, incomplete or different from what you expected. Eflatun does not guarantee any particular result, quality or that you will like it. It is your responsibility to check generated content before you use it (see §9).

2.3. Services may change. We may at any time add, change, temporarily or permanently remove, or replace (or not replace) the services, templates, tools, AI models and features on the Platform. The fact that a service is offered today does not mean it will be offered in the future. What you buy is Cevher and, with a subscription, the rights for that period; it is not the continuity of a particular service, model or feature. The Cevher cost of each generation may also change (§4.6).

2.4. If we remove a service you are using, or change it materially to your disadvantage, we will announce it on the Platform in advance; in urgent cases arising from security, legal obligations or a service provider, the change may be made without prior notice. Your remaining Cevher can still be used on the other services. If an essential element of a subscription is removed during a subscription period, you may end your subscription immediately and get back the fee for the remaining days on a pro-rata basis.

2.5. A complete shutdown of the Platform is governed by §6.7, and changes to these terms by §14.

3. Account and age

3.1. You must be at least 18 years old to use Eflatun. At registration we ask for your first name, last name, email address, date of birth and phone number, and optionally your country. Your date of birth is used to check that you are 18 or over and to offer content suitable for your age; your phone number to recover your account and prevent fake accounts; your country to determine which sales terms apply to you. We do not send marketing messages to your phone. Details are in the Privacy Policy.

3.2. You open your account and you use it. Do not share your login details with anyone. You are responsible for actions taken through your account. If you notice unauthorised use, write to destek@eflatun.ai immediately and we will secure the account together.

3.3. The information you give at registration must be accurate. Your email address, phone number and date of birth are not shown to other users. If you share a creation on Explore, we show you which name will appear next to it before you share.

3.4. A person may not open more than one account to multiply gift Cevher or trial rights. We may close such accounts.

3.5. You can close your account at any time via Account > Delete account. What happens on closure: §6.6.

4. Cevher

4.1. Generations on the Platform are charged in Cevher, Eflatun's prepaid usage unit. How many Cevher a generation uses is shown on screen before you confirm it.

4.2. Cevher is not a currency or electronic money. It can only be used within Eflatun; it cannot be cashed out, transferred to another account or sold. Except for the refund cases provided by law or set out in these terms, no money is paid in exchange for Cevher.

4.3. Cevher comes from three sources:

4.4. Spending order: subscription Cevher is used first, then gift Cevher, and purchased Cevher last. This way, Cevher that would reset at the end of the period is not wasted and the Cevher you paid for is protected.

4.5. If a generation cannot be completed for a technical reason, the Cevher reserved for it returns automatically. If it has not returned within 24 hours, write to destek@eflatun.ai and we will fix it. Not liking a result or needing to try again is not a reason for a Cevher refund, because every attempt has a real processing cost.

4.6. Non-expiring Cevher is not a promise of a "fixed number of generations". The Cevher cost of a generation may change over time (for example, a new model may be more or less expensive). The cost is always shown before the generation. We will announce any change that raises the general level of costs at least 30 days in advance on the Platform and by email. The cost of a generation you have confirmed is not raised afterwards. If you do not accept such a change, you may, before it takes effect, ask for a refund of your unused purchased Cevher in proportion to the price you paid.

5. Subscriptions and packs

5.1. Our products and prices (including applicable taxes as shown at checkout):

For businesses: corporate use and custom offers: destek@eflatun.ai, subject "Business".

Prices in Türkiye are shown in Turkish lira on the Turkish site. The current price is always the price shown at checkout; if it differs from this table, the checkout price applies.

5.2. Subscription term and billing. A subscription has no fixed term: it continues until you end it and is charged each month, at the start of the period, to your saved payment method. It is not a fixed-term contract that renews automatically. The next billing date and amount are shown on the Account > Subscription page.

5.3. Ending a subscription. You can end your subscription at any time from the same page with a single click; you do not need to delete your account or your card. By default, the next charge stops and you keep using your subscription Cevher and rights until the end of the period you have paid for. When the period ends, unused subscription Cevher resets; your gift and purchased Cevher stay in your account. Cancellation takes effect at the end of the period you have paid for; unused subscription periods are not refunded. Eflatun's 14-day guarantee in §6.3 still applies: if you have not spent any of that period's subscription Cevher, you can get a full refund of that period's fee. Users in Türkiye have an additional right to immediate termination under Turkish law; see the Turkish version.

5.4. Price changes. If we raise the subscription price, we will tell you by email at least 30 days in advance; the new price applies from the next period. If you do not accept it, you cancel before that date.

5.5. If a payment fails, we retry three more times within 7 days and let you know. If the payment cannot be collected, the subscription is suspended; your purchased and gift Cevher remain usable.

5.6. Seller. For purchases from Türkiye, the seller is Eflatun and payment is taken through iyzico. For purchases from outside Türkiye, the seller and invoicing party is Dodo Payments (authorised reseller / Merchant of Record); Dodo's Buyer Terms apply to the sale, and these terms apply to the service. Refunds and cancellations for purchases from outside Türkiye follow our Refund and Cancellation Policy and the Dodo Payments Buyer Terms.

5.7. For businesses. There is no ready-made package for team or corporate use; for a custom offer and contract for businesses, write to destek@eflatun.ai with the subject "Business". Unless a separate contract is made, these terms apply.

5.8. Family subscription. The person who sets up the family (the manager) buys the subscription and invites up to 3 people. Each member uses their own account, accepts these terms separately and must be at least 18 years old; a family subscription does not give access to anyone under 18. Separate subscription Cevher is added to each member every period; there is no shared pool and Cevher cannot be transferred between members. The manager can see the members but cannot see members' generations or spending. The manager can remove a member; a member can leave at any time. A member who leaves or is removed loses that period's subscription Cevher; their own purchased and gift Cevher stays with them. A member who leaves one family and joins another within the same period does not receive subscription Cevher a second time for that period. If the subscription ends because the manager ends it or because payment cannot be collected (§5.5), the family subscription of all members ends on the same date. The manager is responsible for paying the fee and for inviting members in line with these terms; each member is responsible for their own use.

5.9. One person, one account. Each person may open only one account. Opening multiple accounts to collect gift, referral or campaign Cevher is fraudulent use (§10.1).

6. Withdrawal, refunds and account closure

6.1. Cevher packs are intangible digital content that is credited to your account as soon as payment is completed and delivered electronically at once. Refunds and cancellations for purchases from outside Türkiye follow our Refund and Cancellation Policy and the Dodo Payments Buyer Terms. Any statutory right of withdrawal you have under the law of your country of residence remains unaffected where it cannot be waived.

6.2. Eflatun guarantee. In addition, we give you this right: if you have not spent a single Cevher from a pack you bought, you may ask for a full refund within 14 days of payment without giving a reason. Once a single Cevher is spent, this right ends for that pack.

6.3. For subscriptions, the same guarantee applies separately to each period: if you have not spent any of that period's subscription Cevher, you may ask, within 14 days of the charge, for a full refund of that period's fee and cancellation of the subscription.

6.4. We make refunds under Eflatun's 14-day guarantee to the original payment method within 14 days of receiving your request; your bank's posting time may vary. To apply, it is enough to write to destek@eflatun.ai with your order number.

6.5. Details, wrong charges and refunds for technical failures are set out in the Refund and Cancellation Policy.

6.6. If you delete your account, your account and all Cevher in it (subscription, gift and purchased) are deleted immediately and permanently; this cannot be undone and no money is refunded for remaining Cevher. The deletion screen shows your balance and clearly warns you about this. If you have a pack that has never been spent and is still within the 14-day guarantee in §6.2, ask for its refund before deleting your account. An active subscription is cancelled when you delete your account.

6.7. If Eflatun closes the service, we will tell you at least 30 days in advance. We refund your unused purchased Cevher in proportion to the price you paid. No payment is made for gift and subscription Cevher; the subscription fee is refunded in proportion to the remaining days.

7. Content and rights

7.1. Content you upload is yours. You give Eflatun only the limited, worldwide, royalty-free licence needed to provide the service: to store and process the content, send it to our AI providers and show you the result.

7.2. Generated output belongs to you to the extent the law allows; Eflatun assigns to you its rights in that output. You may use the output for any personal or commercial purpose. You should know that copyright protection for generative AI output may be limited and that a similar request may give a similar result to another user.

7.3. No training. Eflatun does not use your content or outputs to train AI models. We also ask our AI providers not to use your content to train their own models.

7.4. Explore. By default, your creations are visible only to you. If you choose to make a creation public, it is published on Explore after approval by a moderator. When published, your prompt, your output and the name we showed you when sharing are visible; the photos and reference files you uploaded are never shown. You can hide a public creation at any time; it is removed from Explore within 24 hours at the latest. For content you publish, you give Eflatun a licence to display it on the Platform for as long as it remains published; we will ask for your separate permission to use it for any other purpose (for example, advertising).

7.5. The Platform itself (software, design, brand, the name "Eflatun" and the tulip logo) belongs to Eflatun. It may not be copied, reverse-engineered or read with scraping tools.

7.6. No false attribution. It is prohibited to present content that was not created on the Platform as if it had been created on Eflatun; to present an output that you have modified outside the Platform as if it were an unmodified Eflatun creation; or to use or imitate the Eflatun name, tulip logo, interface screenshots, label or watermark in such content. This conduct infringes Eflatun's trademark and commercial reputation rights; any resulting damage will be claimed from you under §8, and your account will be closed for serious breach. Whether a piece of content was created on Eflatun can be checked at eflatun.ai/dogrula. The verification result shows whether the file matches our available records; it does not by itself conclusively establish legal liability or the origin of the content. Your right to submit counter-evidence remains unaffected (§15.6).

7.7. File storage on free accounts. On accounts that have never paid Eflatun (accounts that have never had purchased Cevher or a subscription), we may delete uploaded and generated files 30 days after the date they were uploaded or generated. On these accounts, the storage period is shown next to each file; you can download your files within that period. Content published on Explore is kept for as long as it stays published, and chat history for the period set out in the Privacy Policy. Once you make a payment, this rule no longer applies, including to the files in your account on that date.

7.8. Usage limits, prohibitions, third-party rights and content complaints are governed by the AI Acceptable Use and Content Rights Policy; that policy forms part of these terms.

8. Your responsibilities

When using the Platform:

• You confirm that you hold the rights and permissions needed for every piece of content you upload. You do not upload another person's photo, voice or work without their permission.
• You comply with the law, these terms and the AI Policy.
• You do not try to get around the Platform's security, limits or charging.
• You check generated content for accuracy and suitability before using it.

In case of a breach, you cover the proven damage that Eflatun suffers and that has an adequate causal link to your breach, in proportion to your fault; the part arising from Eflatun's own fault is not charged to you. This includes third-party claims and compensation brought against Eflatun because of your breach, administrative fines, sanctions imposed on Eflatun by our service providers, and reasonable legal and court costs. This clause does not narrow the rights you have by law as a consumer.

9. AI outputs and limitation of liability

9.1. AI can be wrong. Outputs may be incorrect, incomplete, out of date, biased or made up; they may produce sources, people, events, figures or code that do not exist. Eflatun does not undertake that any output is correct, current, complete, lawful or fit for a particular purpose. The decision on, and responsibility for, anything you do or do not do based on an output is yours.

9.2. Outputs are for information and creative support; they do not replace expert advice in any field. In particular, consult a qualified expert before making decisions on health, medicines and dosage, mental health, law and legal deadlines, tax, investment, stock markets and crypto assets (Eflatun is not a licensed investment adviser), engineering and construction, electrical, gas and chemical work, and safety. In an emergency, call your local emergency number, not an AI. You may not use an output as the sole basis for an important decision about a person (such as employment, credit, insurance, health or legal matters) (AI Policy §2).

9.3. Eflatun provides the Platform "as is" and "as available". It does not guarantee that it will be uninterrupted, error-free or available at all times; there may be maintenance and outages.

9.4. Eflatun is not liable for consequences arising from content that users generate or publish, for results differing because a service or model has been changed or removed, for outputs being wrong, or for indirect damage arising from the use of an output (such as loss of profit, loss of data or loss of reputation). If you use Eflatun as a consumer, Eflatun bears the liability provided by law; this clause does not limit your statutory rights. Towards users who are not consumers (who use Eflatun for commercial or professional purposes), Eflatun's total liability is limited to the amount paid to Eflatun in the 12 months before the event that caused the damage.

9.5. These limits do not apply in cases of intent or gross negligence on Eflatun's part, or to a consumer's non-waivable statutory rights.

9A. Security and force majeure

9A.1. We take technical and organisational measures regarded as reasonable in the industry to protect your data and content (Privacy Policy §10). Even so, no system is completely secure; both AI technology and methods of misuse are changing quickly.

9A.2. To the extent permitted by law, we are not liable for damage arising from events that could not be prevented despite our due care. These include previously unknown security vulnerabilities and attacks, breaches and outages at our service providers, unforeseeable behaviour of AI models, and new methods of misuse.

9A.3. Force majeure. For as long as events beyond our control continue, such as natural disasters, fire, epidemics, war, terrorism, strikes, cyberattacks that could not be prevented, country-wide or region-wide energy or internet infrastructure outages, decisions of public authorities, access blocks and changes in legislation, we are not considered to have failed to perform our obligations. If force majeure lasts more than 30 days, you may end your subscription and get back the fee for the remaining days.

9A.3a. Our service providers. An outage, price increase, shutdown or discontinuation of service at one of the AI, hosting or payment providers we use is not force majeure; it is our business risk. In such a case we will try to continue the service with an equivalent alternative; if the core function of a service you use is lost, §2.4 applies, and if the Platform closes, §6.7 applies.

9A.4. Account security. Protecting your password, device and session is your responsibility. If you notice that your account has been used without permission, write to destek@eflatun.ai immediately.

9A.5. If there is a data breach, we will notify the Turkish Personal Data Protection Board and the affected persons within the periods set by law. The limitations of liability in this section do not apply to our intent or gross negligence or to your non-waivable statutory rights. Our obligations to notify data breaches remain unaffected in all cases.

10. Restriction, suspension and closure of accounts

10.1. When? Eflatun may restrict, suspend or close your account, remove the relevant content and stop generation in the following cases:

• breach of these terms or the AI Policy;
• unlawful use, or a concrete and reasonable suspicion of it;
• use that endangers the security of the Platform, other users, third parties or Eflatun, our relationship with our service providers, or our reputation;
• payment fraud, unjustified chargebacks, or abuse of the Cevher or gift system;
• giving a false identity, age or contact details at registration; letting someone else use your account or transferring it;
• opening a new account to replace a closed account;
• a court order or a decision of a competent authority.

10.2. Type of sanction. We decide the type of sanction by looking at the seriousness of the breach, whether it is repeated, and the harm it could cause. For minor breaches we usually start with a warning; however, this is not a required sequence. For serious breaches, the account is closed immediately without prior warning. Examples of serious breaches (the list is not exhaustive):

• any content that sexualises or exploits children;
• generating, trying to generate, or using the Platform for, pornographic or obscene content;
• non-consensual sexual content, undressing a person, fake (deepfake) content about a real person;
• generating or trying to generate content with the image, voice or likeness of real politicians, heads of state and senior state officials, religious leaders, Atatürk or well-known people; degrading sacred values or the state's symbols of sovereignty (AI Policy §2);
• fraud, forgery, fake documents or identities; fake bank receipts, official documents or e-Devlet (Turkish e-Government) screens; fake advertising using a well-known person or organisation; phishing;
• malware, cheats, unauthorised access tools or illegal betting content;
• false attribution to Eflatun (§7.6);
• violence, terrorism, threats, encouraging self-harm;
• deliberately and repeatedly trying to get around safety filters;
• payment fraud.

10.3. Interim measures during a review. If there is suspicion of a serious breach, we may temporarily suspend the account, generation or Explore sharing while we review it. The review takes no more than 30 days. If no breach is found, access is restored and your subscription is extended by the length of the suspension.

10.4. Notice and appeal. We tell you about a sanction and its reasons by email. If the notice would endanger an investigation or the safety of others, or if the law prohibits it, we may state the reasons in limited form or postpone the notice. You can appeal a sanction within 7 days via destek@eflatun.ai; a human reviews your appeal and we send you the outcome within 7 business days at the latest. The sanction remains in place until the appeal is decided.

10.5. Retention of records and competent authorities. For accounts restricted or closed because of a breach, the relevant prompts, outputs, files, account and payment details and access logs are kept for as long as needed for possible legal claims, evidence and requests from competent authorities. An account deletion request made during this period applies only to data other than these records. We report content that gives rise to a suspicion of a crime to the competent authorities to the extent the law requires or permits, and we provide information in response to duly made requests from competent authorities.

10.6. Re-registration. The owner of an account closed for a serious breach may not open a new account to get around this sanction. For this purpose, the email and phone details of the closed account are kept together with the closure record for 5 years from closure. Accounts opened in breach of this rule are closed without further warning when detected. If your account was matched by mistake, you can appeal via destek@eflatun.ai; a human reviews the appeal.

10.7. Cevher. For accounts closed by Eflatun, unused purchased Cevher is refunded in proportion to the price paid. If the account was closed for a serious breach, the actual and provable damage the breach caused Eflatun (such as third-party claims, administrative fines, sanctions by our service providers, and review and legal costs) is first deducted from this amount, and the rest is refunded. We tell you in writing the amount we have deducted, with the reasons and supporting documents; you may appeal, and the appeal is reviewed by a human. The undisputed part is refunded without waiting. Gift and subscription Cevher are not refunded.

10.8. Access to your content. If we close your account for a reason other than a serious breach, we give you 14 days before closure to download your content. In the case of a serious breach, your access ends immediately and the content is kept under §10.5. Your statutory rights regarding your personal data are reserved.

10.9. Refusal of individual requests. We may refuse any prompt, upload or generation without giving reasons where we suspect it is unlawful, breaches these terms or threatens Platform security. Cevher deducted for a refused generation is returned. Automated moderation may reject a request by mistake; you may ask for a review at destek@eflatun.ai. Our liability is governed by §9.4–9.5, and your statutory rights remain unaffected.

10.10. Payment disputes (chargebacks). Raising a payment dispute in good faith with your bank or payment institution is not, on its own, a reason to restrict your account or for you to pay any charge; writing to us first is only a suggestion. However, if card fraud, use of a stolen card, or an attempt to unfairly take back the payment after using the Cevher is documented, we may suspend the relevant Cevher and the account during review, submit evidence to the payment institution, and pursue our resulting claim through legal channels.

11. Third-party services

The Platform uses AI, hosting, payment and communication providers to deliver the service. Which provider does what is set out in the Privacy Policy. When these providers' services have an outage, we do our best to reduce its effect; however, we have no direct control over these services. Provider outages are governed by §9A.3a.

12. Personal data

How we process your personal data, to whom we transfer it, how long we keep it and your rights are set out in the Privacy Policy. Accepting these terms does not mean consenting to the processing of personal data; the privacy notice and any required consents are handled separately.

13. Contact and notices

You can reach us at destek@eflatun.ai, by registered e-mail (KEP) at eflatunyapayzeka@hs01.kep.tr, by phone at +90 850 532 15 06 or at our postal address. We send a first reply to emails within 2 business days at the latest. We contact you at your registered email address and through in-app notifications. Keeping your email address up to date is your responsibility.

14. Changes to these terms

We may change these terms. The number and date of each version are shown at the top. When we publish a new version, we keep the previously published version and a summary of changes accessible from this page. We will tell you about any change that narrows your rights at least 30 days in advance by email and in-app notice. If you do not accept the change, you may request a refund of your unused purchased Cevher, in proportion to the price paid, before it takes effect and delete your account after the refund is completed. Deleting your account does not itself constitute a refund request. Continuing to use the Platform after the change takes effect counts as acceptance.

15. Governing law, disputes, language

15.1. These terms are governed by Turkish law.

15.2. Users in Türkiye will find the dispute resolution routes available to them in the Turkish version of these terms. Consumers resident outside Türkiye may bring proceedings before the courts available to them under the law of their country of residence. Where the law requires mediation before filing a lawsuit, that requirement applies. These terms do not limit your statutory rights of recourse. Where the user is a merchant or a public legal entity and the requirements for a valid jurisdiction agreement are met, the Courts and Enforcement Offices of Mersin have jurisdiction, subject to mandatory jurisdiction rules. Statutory jurisdiction rules apply to other users.

15.3. Consumers resident outside Türkiye keep the mandatory consumer protections of their country of residence.

15.4. The Turkish text is the original. If the English translation differs from it, the Turkish version prevails for users in Türkiye and the English version prevails for users outside Türkiye.

15.5. If any clause is held invalid, the remaining clauses stay in force.

15.6. In disputes, Eflatun's server and system records, electronic correspondence, and approval and acceptance records constitute evidence under Article 193 of the Turkish Code of Civil Procedure No. 6100. Your right to submit counter-evidence is reserved.

16. Other provisions

16.1. Assignment. Eflatun may transfer this agreement to its successor in the event of a merger, demerger, change of company type or transfer of the business; your rights remain the same and we will notify you of the transfer. You may not transfer, sell or let anyone else use your account or your rights under this agreement.

16.2. Country restrictions. The Platform may not be used from countries, or by persons, that are subject to international sanctions. Getting around geographic or account restrictions with a VPN or similar means is prohibited.

16.3. Feedback. We may use suggestions and ideas you send us to improve the Platform without any obligation to pay you or credit you.

16.4. No waiver. Our not exercising a right under these terms in one case does not mean we have waived that right.

Last updated: 22 October 2026 · Version 1