Refund and Cancellation Policy
Version 1.0 · Effective: 23 October 2026
Nobody likes surprises with money, and neither do we. This page explains, in one place, what you get when you pay, how to cancel, and when you can get your money or your Cevher back.
1. Who sells to you
If you buy from outside Türkiye, your purchase is sold and invoiced by Dodo Payments, our authorised reseller and Merchant of Record. Dodo processes your payment, issues your invoice and handles sales tax. The sale is governed by the Dodo Payments Buyer Terms.
The service itself, Eflatun, is provided by EFLATUN YAPAY ZEKA YAZILIM VE BİLİŞİM SANAYİ TİCARET LİMİTED ŞİRKETİ (Anamur / Mersin, Türkiye), under our Terms of Use. This policy adds Eflatun's own guarantees on top of Dodo's terms; it never takes away a right you have under Dodo's terms or under the mandatory consumer law of your country.
2. What you buy and when you get it
- You buy Cevher, Eflatun's prepaid in-app credits. Each generation shows its Cevher cost before you confirm it.
- Cevher is added to your account as soon as the payment is confirmed. There is no physical product and no shipping.
- With a subscription, the period's Cevher is added on the first day of each billing period.
- Payment confirmed but no Cevher after one hour? Email destek@eflatun.ai with your order number. We will sort it out within 2 business days: we add the Cevher or refund you.
| Type | How long it lasts | Spending order |
|---|---|---|
| Subscription Cevher | Resets at the end of each billing period | 1st |
| Gift Cevher (campaign, reward or referral) | Does not expire | 2nd |
| Purchased Cevher (one-off pack) | Does not expire while your account is open | 3rd |
Cevher is not money. It cannot be cashed out, transferred to another account or sold.
3. Cancelling a subscription
- Cancel any time from Account > Subscription. This opens Dodo Payments' customer page, where you can cancel in a few clicks. You can also simply email destek@eflatun.ai and we will cancel it for you. We never ask why.
- Cancelling stops the next charge. Cancellation takes effect at the end of the period you have paid for, and you keep your subscription Cevher until then. Unused subscription periods are not refunded, except under our 14-day guarantee below. Your gift and purchased Cevher stay in your account.
- To be sure the next renewal is not charged, cancel at least 48 hours before the period ends (see the "Subscriptions" section of the Dodo Payments Buyer Terms). If a renewal is charged anyway and you have not spent any Cevher from that period, our 14-day guarantee below still applies.
4. Eflatun's 14-day guarantee
| Situation | What you get |
|---|---|
| You bought a pack and have not spent a single Cevher from it | Full refund if you ask within 14 days of payment, no reason needed |
| A subscription period was charged and you have not spent any Cevher from that period | Full refund of that period and cancellation, if you ask within 14 days of the charge |
| You have spent even one Cevher from the pack or period | The guarantee ends for that pack or period |
How to ask: email destek@eflatun.ai from your account email with your order number. We make the refund through Dodo Payments to your original payment method within 14 days of receiving your request. You may also contact Dodo Payments directly. Your bank may need a few more business days to show it.
5. Generation failed for technical reasons
If a generation fails (error, timeout, server problem), the Cevher reserved for it returns to your account automatically. If it has not returned within 24 hours, email us the link or time of the generation and we will put it back. If a provider outage affects many generations, we refund the Cevher for all of them and announce it.
6. If you do not like the result
AI results are probabilistic: the same request can give different results, and every attempt has a real processing cost. So we do not refund money or Cevher just because you did not like a result or want to try again. This does not apply if the service did not work as described, produced no output at all, or charged you by mistake; sections 5 and 7 and your statutory rights apply then.
7. Wrong or double charges
Charged twice, charged the wrong amount, or charged after you cancelled? Email destek@eflatun.ai. Once we confirm it, the extra amount is refunded through Dodo Payments to your original payment method within 14 days. Please contact us or Dodo Payments before opening a chargeback with your bank (see the "Chargebacks" section of the Dodo Payments Buyer Terms); it is faster, and your legal rights stay intact either way.
8. Right of withdrawal (EU, UK and similar laws)
If the law of your country gives you a right to withdraw from a digital purchase, that right is not limited by this policy. Starting an ongoing service does not by itself end a statutory right of withdrawal. For digital content, any loss of that right is subject to all conditions required by the applicable law. The "Digital Content" section of the Dodo Payments Buyer Terms addresses immediate performance and withdrawal. Whatever the law says, Eflatun's 14-day guarantee in section 4 always applies to unused packs and periods.
9. If you delete your account
Deleting your account permanently and immediately removes all Cevher in it (subscription, gift and purchased); this cannot be undone. Deleting your account does not entitle you to a refund for the remaining Cevher. The deletion screen shows your balance and warns you first. If you have an unused pack still inside the 14-day guarantee, ask for the refund first, then delete. An active subscription is cancelled when you delete your account.
10. If Eflatun closes the service
We will tell you by email and in the app at least 30 days in advance. When the service closes, unused purchased Cevher is refunded in proportion to the price you paid, and the unused days of an active subscription are refunded. Gift Cevher and subscription Cevher are not paid out.
11. If we close your account
If we close your account for a breach of our rules, your unused purchased Cevher is refunded in proportion to the price you paid. For a serious breach, only the actual and provable damage your breach caused Eflatun is deducted. We notify you of the deduction and its supporting reasons and documents in writing; you may appeal, and the undisputed amount is refunded without delay. Gift and subscription Cevher are not refunded. You may appeal the closure within 7 days by emailing destek@eflatun.ai. See Terms of Use §10.7.
12. Prices
Prices are shown in US dollars on our pricing page and at checkout, including the billing interval for subscriptions. If we raise a subscription price, we email you at least 30 days in advance and the new price applies from the next period; you can cancel before then.
13. Contact
- Email: destek@eflatun.ai (enough for every request). We reply within 2 business days and resolve requests within 7 business days; refunds under our 14-day guarantee are completed within 14 days of receiving your request.
- Phone (Türkiye): +90 850 532 15 06 · Registered e-mail (KEP): eflatunyapayzeka@hs01.kep.tr
- Post: Yeşilyurt Mahallesi, Akdeniz Caddesi, Aslangil Çarşı Apt. No: 44, İç Kapı No: 1, Anamur / Mersin, Türkiye
- Dodo Payments: see the Buyer Terms for Dodo's own contact routes.
Mandatory consumer rights in your country of residence remain unaffected. For users outside Türkiye, this English version is the governing text (Terms of Use §15.4).
Last updated: 22 October 2026 · Version 1.0